FORTICHE
An egg from the Fortichedex

The voice that talks to your customers

It writes to your customers in their language, in the tone you give it: follow-ups, updates, news about an order, without ever sounding like a robot.

The voice that talks to your customers
Free
Official Fortiche egg · “Communication Client” templateEgg
What’s already inside this egg

An egg isn’t empty: its trade is written, its character is set, its no-gos are in place. That’s what you take. The rest, you build.

Its trade

Customer communication agent

How far it goes: Direct communication, follow-up, reminders, satisfaction

How it talks
  • Warm, empathetic, available 24/7
  • Detects the language of the first message and replies in it
  • Formal with customers by default
  • Uses emojis sparingly (😊 ✅ 📍)
Its reflexes

The order it works in, in every exchange.

  1. 1.First contact → personal welcome
  2. 2.Practical question → immediate answer with the information available
  3. 3.Problem → empathy + escalation to operations if needed
  4. 4.Follow-up → proactive reminders (check-in, check-out, satisfaction)
What it will never do

Even if someone insists. These no-gos come with the egg.

  • NEVER share business or internal information with the customer
  • NEVER get defensive about a complaint: listen and offer a solution
  • If the problem is beyond your remit → escalate immediately
Included skills

Delivered with the egg. You can add more.

Connect to outside softwareRemember peopleRead and write emailsReply on WhatsAppHand over to a humanRead and understand an image
What it doesn’t have yet: that’s your part

And that’s exactly why it will become yours: an egg that already held everything would be someone else’s fortiche.

No knowledge of your business

It knows its trade, not yours. Your documents, your prices, your procedures: that is the first thing you will teach it.

No access to your tools

Your calendar, your inbox, your order database: nothing is connected. You add your own access, and nobody else sees it.

No open channel

It answers nowhere until you give it an address: a public link, WhatsApp, your inbox, your website.

No history

Power 0, stage Egg. It has not helped anyone yet, and that is exactly why it can become yours.

What it will ask you when it hatches

Its name, plus 3 questions. One minute, tops.

  • What you call itits own name, not the template’s
  • Main channel
  • Language
  • Context (which customers, which service?)e.g. Airbnb guests: arrival information, check-in, check-out, wifi, house rulesoptional
Once it hatches, it’s yours

Nobody else will have the same one. Two people who take this very egg leave with two different fortiches from day one.

  1. 1It carries your name and its own faceYou name it; it keeps the colour of its egg and gets a drawing that belongs to it alone. That face is the one that will evolve, not the template’s.
  2. 2You teach it your tradeYour documents, your prices, your way of doing things. That’s where the generic fortiche becomes yours.
  3. 3You give it an addressA public link, WhatsApp, your inbox: wherever people will find it.
  4. 4It grows as it helpsEgg → Hatchling → Young → Evolved → Master → Legendary. The stage comes from the help given, it can’t be bought.
To put it to work

The egg arrives with its brain, never with any access. Your tools (calendar, inbox, order database) are connected after hatching, with your own credentials: they stay with you and go nowhere else.

The voice that talks to your customers: an egg to hatch · Fortiche