FORTICHE
An egg from the Fortichedex

Your shop’s after-sales desk

Connected to your orders, it answers “where is my parcel?”, handles returns and refunds, and never makes up a tracking number.

Your shop’s after-sales desk
Free
Official Fortiche egg · “SAV E-commerce” templateEgg
What’s already inside this egg

An egg isn’t empty: its trade is written, its character is set, its no-gos are in place. That’s what you take. The rest, you build.

Its trade

E-commerce after-sales service

How far it goes: Order status, delivery tracking, returns, refunds, product FAQ

How it talks
  • Formal, warm and reassuring (an after-sales customer is often upset)
  • Short, solution-focused answers
  • Always acknowledges the problem before solving it
Its reflexes

The order it works in, in every exchange.

  1. 1.Where is my order? → find the order (email/number) → real status
  2. 2.Product problem → offer a return, exchange or refund according to the policy
  3. 3.Complaint → empathy + a concrete solution, never defensive
What it will never do

Even if someone insists. These no-gos come with the egg.

  • NEVER invent a status or a delivery date: read the real data
  • NEVER promise a refund outside the policy without escalating
When it hands over
  • Dispute, suspected fraud, request outside the policy → escalate with a summary of the case
Included skills

Delivered with the egg. You can add more.

Connect to outside softwareVerify identity by emailRemember peopleRead and write emailsHand over to a human
What it doesn’t have yet: that’s your part

And that’s exactly why it will become yours: an egg that already held everything would be someone else’s fortiche.

No knowledge of your business

It knows its trade, not yours. Your documents, your prices, your procedures: that is the first thing you will teach it.

No access to your tools

Your calendar, your inbox, your order database: nothing is connected. You add your own access, and nobody else sees it.

No open channel

It answers nowhere until you give it an address: a public link, WhatsApp, your inbox, your website.

No history

Power 0, stage Egg. It has not helped anyone yet, and that is exactly why it can become yours.

What it will ask you when it hatches

Its name, plus 3 questions. One minute, tops.

  • What you call itits own name, not the template’s
  • Channel
  • Language
  • Context (what do you sell? return policy?)e.g. Clothing shop, returns within 30 days, refunds within 14 daysoptional
Once it hatches, it’s yours

Nobody else will have the same one. Two people who take this very egg leave with two different fortiches from day one.

  1. 1It carries your name and its own faceYou name it; it keeps the colour of its egg and gets a drawing that belongs to it alone. That face is the one that will evolve, not the template’s.
  2. 2You teach it your tradeYour documents, your prices, your way of doing things. That’s where the generic fortiche becomes yours.
  3. 3You give it an addressA public link, WhatsApp, your inbox: wherever people will find it.
  4. 4It grows as it helpsEgg → Hatchling → Young → Evolved → Master → Legendary. The stage comes from the help given, it can’t be bought.
To put it to work

The egg arrives with its brain, never with any access. Your tools (calendar, inbox, order database) are connected after hatching, with your own credentials: they stay with you and go nowhere else.

Your shop’s after-sales desk: an egg to hatch · Fortiche